MailOrder, Food Industry, Stock Control software



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Common Features

Mail Order - Common Features

Sales
  • Fast sales order processing
  • Quotations and pro-forma invoicing
  • Customer returns & refunds processing
  • Back order management and stock assignment
  • Picking, packing and despatch controls
  • Integrated EPOS module

Pricing & Promotions
  • Price lists (optionally based upon quantity breaks)
  • Pricing based on discounts or mark-ups
  • Special offers items
  • BOGOF (buy one get one free)
  • Product suggestions and product bars
  • Reward points
  • Telesales Prompts

Marketing
  • Analysis: best selling products
  • Analysis: best customers
  • Analysis: orders generated
  • Analysis: order values / dates
  • Sales, cost of sale, profit and margin
  • Agent commission reporting
  • Customer product analysis
  • Charting

Stock
  • Integrated stock control and reordering
  • Consignments and imports
  • (see Stock & Warehouse on right-top)

CRM
  • Custom letters
  • Direct email
  • Communication log
  • Customer complaints management 
  • Prospect management
  • Notes: customer, invoice/picking/courier
  • Customer comments and complaints tracking
  • Actions, appointments and reminders

Integrated Financials
  • Aged debtors / creditors
  • Sales & purchase ledgers
  • Nominal ledger
  • Cash book & bank reconciliation
  • VAT, EC sales list & Intrastat
  • Trial Balance, Profit & Loss, Balance Sheet
  • Budgets and variance reports 
  • Management reports
  • Sage export
  • Stock valuation / cost of sales
  • Journal templates, fixed and variable
  • Recurring journals / accruals / prepayments
  • Multi-currency, periodic and spot exchange rates

Purchasing
  • Purchase ordering
  • Direct emailing to suppliers
  • Drop ship
  • On order listings
  • Goods-in / QC
  • Supplier returns / repairs
  • Recommended reordering
  • Consignments (importation) 

General
  • System wide drill-down
  • User security & access controls
  • User "look and feel" customisation
  • Intuitive manuals and on-line help
  • E-Commerce enabled



Multi Channel Mail Order Features
Multi Channel Mail Order Features
Multi Channel Mail Order Features


Mail Order Specific

Sales
  • Web order import and web site integration
  • Automatic email generation (order shipped, etc)
  • Catalogues request processing
  • Credit card (pre-) authorisation & charging
  • Post code lookup facilities (PAF)
  • Automatic courier integration (see Couriers page)
  • Size, Colour, Style (variants) matrix or drop downs
  • Kits, bill of materials and multi-level components
  • Scheduled orders, continuities and subscriptions

Promotions
  • Keycode campaigns and analysis
  • Catalogue coding and pricing
  • Up sell / cross sell

Marketing
  • Analysis: frequent buyers / non-buyers
  • Analysis: sales channel
  • Analysis: keycode / keycode type
  • List manager to merge / diff analysis results
  • Mailing list output
  • Mailing list input
  • Catalogue / keycode take-up response / effectiveness
  • Campaign profitability

Click here to see the colour brochure in .pdf format






Food Industry Specific

Sales
  • Repeat ordering
  • Telesales call lists and call schedules
  • Trading and Contract sales 
  • Order history matrix - customer buying trends
  • Customer specific price lists & market pricing
  • Delivery round management with vehicle usage and reporting
  • Weights and quantities
  • Actual weight capture (catch weights) for accurate invoicing
  • Scales integration
  • Cutting sheets and picking notes
  • Batch traceability
  • Customer product specifications
  • Additional charges, e.g., vac-packing

Click here to see a colour brochure in .pdf format



Stock and Warehouse

Stock Control
  • Multi site, depot or branch
  • Multi unit (stocking & buy or sell)
  • Sophisticated stock control
  • Visual or text warehouse planner
  • Picking locations with replenishment requests
  • Interactive location management
  • Fast stock look-up facilities
  • Builds & relationships
  • Audit trails
  • 4 element size / colour / style matrices
  • Reorder levels and demand history
  • Serial numbering
  • Adjustments / stock take
  • Product analysis
  • Batches & traceability
  • Bar coding
  • Warehouse put-away