“It all started at a children’s birthday party back in 1997, when one of our Directors felt the need for a party game that would be fun for both children and adults. Out of that developed not only a successful garden games manufacturing business, but since 2006, Big Game Hunters. Now we’re a leading outdoor toy retailer with a passion for hunting down the biggest and best outdoor games for our customers. Our areas of expertise range from truly giant garden games to trampolines, playhouses, basketball and sports equipment.”
Big Game Hunters and Khaos Control, Growing Together
“We started using Khaos Control under the project number 13 – and it turned out to be a lucky one.
“Over the years, we have grown together with Khaos Control and Khaos Control has grown together with us. Integration and support have been crucial parts of our partnership, with new order management systems and integrations being developed and adapted as needed.”
“Couriers quickly come and go in our industry, so it’s reassuring to know that Khaos Control adapts to new couriers and systems swiftly.
“Khaos Control’s bespoke nature makes developing new parts of our business easier, especially as the market’s continual change has brought many transformations and alterations for us, and led to an almost complete reverse of our strategy.
“This definitely helped taking that worry out of our mind.”
“Formerly, our business consisted of two shops, 12 eCommerce websites and a large drop ship mail order catalogue business.
“This has changed dramatically over the years. Our business is now 100% online, selling on multiple platforms such as Amazon, eBay, and Tesco.
“Ultimately, this led to further changes in Khaos Control.
“We were glad the Khaos Control team were happy to step in and adapt our systems to be able to cope with these new platforms, while also taking some of the hassle out.
“One function that springs to mind is Multichannel Integration, which increased the total number of processed orders by over 300%. With time saved, we focused on other jobs to bring our business forward.
“Another useful development was automated order downloading and shipping on various platforms.
“We improved customer satisfaction through an automated email system – now customers always know their order status, from the point of order until delivery.”
Record of Success, Looking Ahead with Confidence
“When we first started, our maximum number of orders that we could process was a little over 100, with two people working the whole day. Over the last summer, we hit a record of just under 900 orders in one morning – and Khaos Control has certainly played a big part in that success.
“However, we feel that we have just only scratched the surface of what is possible with Khaos Control and we look forward to even more new features and future developments.”