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“Since Nkuku installed Khaos Control we have drastically increased the visibility in all areas of the business and as a result have been able to take far greater control of our business processes. All areas of the business are also fully linked within the system which has enabled us to grow in a far more efficient manner. The system is well thought out and the support and development from all areas of Khaos Control Solutions is second to none.”
Chris Wilson
Operations Director

Nkuku + KHAOS Control Multi-Channel Software

Nkuku is a socially responsible company which is built on the principles of fair trade and equal opportunity.

The idea of Nkuku came from a year out from working life, travelling mainly through Africa and India. They wanted to find a way to promote and develop the traditional skills of the artisans they met along the way, whilst building a sustainable business for themselves, and in the process improve the challenging living standards and restricted opportunities that many artisans endured.

The name ‘Nkuku” was borrowed from a village in Zambia where they saw it whitewashed on a hut and the business plan jotted down in the back of a paperback. On their return to the UK they relocated from London to south Devon, and so began the journey of Nkuku.

The Business Challenge

Nkuku is a socially responsible company which is built on the principles of fair trade and equal opportunity.

Nkuku attend exhibitions all over the world so required a solution that was flexible enough to use on the go, offline and to manage their B2B and B2C customers both in the back office and on the website. Nkuku had attempted to integrate other solutions previously but these had been unsuccessful in meeting the needs of the business. Key requirements included Integration with a 3rd party fulfilment house and high level integration with all sales avenues (Back Office, Mobile App, Website).

The Solution

Over a 14 week period, Khaos Control Solutions and Nkuku implemented Khaos Control, Complete Commerce and an iPhone application which provided:

The Benefits

Utilising Khaos Control, KCM and Complete Commerce has allowed Nkuku to have a better all round integration which offers full flexibility to their customers whether online, on the phone or at an exhibition. Functionality built into the website, including wedding lists, barcode downloads, image downloads, wish lists allows and tiered pricing allows a smoother experience for all parties involved and less calls to the office.

Interested

Interested in finding out what Khaos can do for your business?

Contact our Sales Team by email, phone or our contact form in order to discuss what we can do for you and your business and to find out how much you could save.

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