Individual communications records for every customer means that your customer service team have all the information they need at their fingertips to ensure your customers feel special. Keeping track of your interactions with your customers is essential to delivering top class customer service, whether it’s logging complaints or handling customer queries. The system also provides an overview of all customer relations and supplier interactions with our customer relationship management suite.
Our CRM functionality means you can log every interaction you have with a customer. That’s every time you talk to them on the phone, via email, live chat or even in person. All these records will build up a more accurate picture of the customer, so that your sales and customer service teams have all the information they need at their fingertips to deliver a great customer experience. You can also link documents to the communication logs, so you can add images, scanned documents, information sheets etc, for further detail that’s helpful when dealing with customers.
Our tasks functionality will remind you when you need to carry out follow up actions promised to your customers. Complaints management will make sure that your customers know they are being well looked after and that your team are on top of what needs to be done. This means, no matter whether a customer is buying a product or returning one, they’ll receive the kind of service that will make a long lasting positive impact.
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