Not just a number – manage customers down to their addresses and individual contacts
Being able to classify and configure your customers appropriately is key to being able to process customer orders efficiently whilst still meeting expectations. Particularly when your business has a mix of customer types, for example; Trade (B2B) and Retail (B2C). Being able to record, apply and update common core values and preferences for a whole class of customers provides you with the ability to offer consistent levels of service, whilst providing you with control. Khaos Control also enables you to record those same core values and preferences per customer, so that if you need to differentiate in individual cases, you can. In addition to defining how you want a customer to be handled by default within Khaos Control, you also have complete control over each customers' addresses and contacts, which ensures that communication and fulfilment is always smooth and appropriate.