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Ben Green

By Ben Green

07 Mar 2017

eBay Integration Changes in Khaos Control for 2017

eBay Integration 2017

We’ve been making further changes to our eBay Integration for 2017 and this blog post will provide you with an overview of how your business can benefit.  In January, we wrote about impending eBay changes to its API, specifically those affecting product IDs.  Recognising that attaching product IDs to stock is a mammoth task, one forced on eBay sellers because of ‘Does not apply’ listing option’s removal, we wanted to reassure the Khaos Family that:

  1. They have until 2018 to implement the changes
  2. You can already store eBay-accepted product IDs in Khaos Control
  3. Our technical team’s working hard to stay ahead of the curve for future eBay changes.

These changes aren’t limited to product IDs. Others recent developments concern business policies, importing orders by ID and the Global Shipping Programme (GSP).

In this blog post, we want to cover what we’ve done to address each.

Business Policies

Currently voluntary, eBay has introduced Business Policies that mean postage, returns and payment options don’t have to be specified on an individual listing basis – a blanket Business Policy can be applied, the rationale being it will save time.

Upon learning eBay would remove the Business Policy opt-out, we enhanced Khaos Control, from version 8.115.0 on, so not only can users attach Policies to new listings, but import those already linked.

This means Khaos Control continues to honour the philosophy behind its channel integration functionality – that users needn’t log in to separate seller accounts to update product information. They should be able to do so from one system. And with our business management solution, they can. The following links on eBay’s help and our Wiki provide more information:
http://pages.ebay.co.uk/help/sell/business-policies.html#opt-in
http://www.khaoscontrol.com/wiki_kcx/index.php?title=EBay_Business_Policies

Importing Orders by IDs

In version 8.115.0 on, if the ID of an eBay sales order is known, it can be imported manually, as follows:

  • Open the [ Stock | Channel Listings | Listings ] screen,
  • Click on the Operations button,
  • Choose Import Order by ID,
  • Import eBay Order by ID,
  • Select eBay from the Channel dropdown menu,
  • Insert the relevant order ID in the field below,
  • Hit OK to import the order.

This is handy if an eBay order has failed to import, as now it will be brought into Khaos Control without a date rollback to reprocess orders already present.
http://www.khaoscontrol.com/wiki_kcx/index.php?title=How_To:_Import_singular_eBay_orders_based_on_the_associated_reference

Global Shipping Programme

Selling abroad was the source of a great many headaches for eBay sellers. Then its GSP came along.

The premise is simple. Sign up, and once a foreign customer buys a product, send it to a UK Shipping Centre. eBay then takes care of the rest, from getting it cleared through customs to tracking and everything else.

The potential’s immense – eBay has 167 million active buyers worldwide, over two-and-a-half times greater than every man, woman and child in the UK! Just think of the sales potential.

We wouldn’t want Khaos Family members to miss out, so we integrated Khaos Control with eBay’s GSP.

Integration is available from version 8.110.0, but users will need to talk with our Support Team in order to get this enabled.

So you’re aware, enabling eBay’s GSP for your seller account will involve you configuring both your eBay Seller Account and Khaos Control.

In your eBay account:

  • Navigate to [My eBay | Account | Site Preferences],
  • Click Yes to Offer the Global Shipping Programme option.

In Khaos Control, our Support Team will need to help you define a couple of KSS options.  Once everything is correctly enabled, eBay sales orders placed for delivery overseas will include an additional address, Ship To, which will set it to go to eBay’s fulfilment centre.  You can get more information on the configuration required on the following Wiki page:
http://www.khaoscontrol.com/wiki_kcx/index.php?title=EBay_Global_Shipping_Programme

Revisiting Product IDs

We also want to take this opportunity to highlight the upcoming product ID changes. Our last eBay blog post covers all of the detail you need on this, but if you do require any further informaiton, or have any questions about how this will impact your eBay Integration in 2017, please contact us.

Product Data

From version 8.117.0, specific eBay product data can be pulled directly into Khaos Control.  To pull product data from eBay:

  • Navigate to the [ Stock | Channel Listings | Listings ] screen,
  • Right click on a listing,
  • Select Retrieve eBay Item Specifics / Product Codes – Selected in the Context Menu.

This funtion displays whether a product has a European Article Number (EAN) code, which is an unique product identifier that will fulfil eBay’s product ID requirement.  You can learn more about this process and how it can help your business on our Wiki:
http://www.khaoscontrol.com/wiki_kcx/index.php?title=How_To:_Retrieve_eBay_product_data_from_the_eBay_listing

eBay Integration Changes in 2017: Bringing It All Together

The world doesn’t stand still. Vast marketplaces, such as eBay, strive constantly to be the best, always improving their services. Part of that are changes to its API that cause temporary inconvenience for long-term gain.

So, the Khaos Control technical team is forever on its toes, listening to customers, listening to eBay and looking a couple of steps down the road to make sure when changes arrive you and we are ready.

We aren’t afraid of change. Acceptance of change, being willing to embrace the future, is an essential part of our DNA. We wouldn’t be here now if the Khaos Control of 2017 was the same as the Khaos Control of 2000, when we first started out.

So, request a FREE demo today and stand on the cutting edge of eCommerce with us.

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