Extended Customer Support Hours for Black Friday and Cyber Monday
As announced at our latest User Group meeting, the Khaos Team are extending their Customer Support Hours for Black Friday and Cyber Monday, which fall on the 27th and 30th November this year.
The Khaos Control and Complete Commerce Support Teams will be available from 7am to 7pm on both days. This is in recognition of the potential impact of these days on our customers eCommerce websites and back office systems.
Forecasts for Black Friday in the UK suggest that sales will top £1 billion and with multi-channel retailers making more of an impact in retail than ever before, our customers are expecting to see significant increases in traffic and sales.
Following hard on the heels of Black Friday, Cyber Monday has seen 25%+ growth in sales year on year since 2013 and a similar increase is expected in 2015.
With Khaos Control providing ERP Software for hundreds of retailers across the UK, taking this step to extend our support offering allows us to emphasise our commitment to our customer base and the fact that Khaos Control and Complete Commerce are helping to drive continued and sustained growth at multi-channel retail businesses across the UK.
“Our customers are at the heart of everything we do as a company, from developing Back Office and eCommerce solutions, through to supporting and working with our customers as the grow their companies. We always keep the customer in mind and, as such, extending our hours for this vital retail weekend was a no-brainer. We don’t expect customers to hit any major issues over the weekend, but we hope that extending our hours on the Friday and Monday will make a difference to what is likely to be an exciting, but stressful, time for our customers.”
Mike Cockfield, Creator of Khaos Control and MD of Khaos Control Solutions.
Initial feedback from customers on our extended Support Hours has been incredibly positive and is further proof of the esteem in which our market-leading support is held. If you would like to know more about Support over the Black Friday / Cyber Monday weekend, or there’s anything else we can do to help, please contact us using the form on the website, call 0845 25 75 111 (Option 1) or email firstname.lastname@example.org.