Privacy Policy

This Privacy Policy was last updated on 25/10/2019

  1. General Data Protection Regulation
    We comply with the principles of GDPR when dealing with all data received from visitors to the site.
  2. Our Services
    We only hold the data necessary to offer services provided on our website.
  3. Required Period
    We only hold personal data for as long as is necessary. Once data is no longer needed it is deleted from our files.
  4. Data Storage
    For administrative reasons data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).
  5. Email Updates
    We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
  6. Our Promise
    We never sell, rent or exchange mailing lists.
  7. Data Shared with Partners
    We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.
  8. Email Options
    If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However, when you subscribe directly to our email service you will be asked whether you wish to receive such emails.
  9. Partner Privacy Policies
    Please note that we only share data with partners that operate their own privacy policy.
  10. Spam
    In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
  11. Product Updates
    We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
  12. Email Content
    All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
  13. Cookies
    Our website uses “cookies” to track use and allow customers to purchase from our website, specifically Google Analytics’ Demographics and Interests Reports. Please note that these cookies do not contain or pass any confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. We use this information to better understand who is visiting our website to further enhance and improve the content we produce and the experience we provide. Please note that you are free to refuse cookies and you can opt out of the Google Analytics Cookie specifically by clicking here.
  14. Processing Purpose
    We will only process your data when we send you emails.
  15. Legal Basis for Processing
    Your agreement to these terms confirms means you are giving us consent to process your data.
  16. Your Rights
    You have the right to access and alter data we have on you, the right to limit or stop our processing of that data, and also the right to request its deletion. We must comply with deletion, access and alteration requests within one month. Complaints regarding any aspect of our treatment of your rights can be made to the Information Commissioner’s Office (ICO).
  17. Contact Us
    If you have any questions relating to our Privacy Policy please email us at or call 0845 25 75 111.