Problematic Productivity: What’s Going On?
We’re all about productivity at Khaos Control. We’ve been helping companies work more efficiently with our business management solution for nearly two decades. But outside the Khaos Family, all is not rosy for the British economy. UK productivity, how much overall...
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Explore The World With Your Unified Amazon Seller Account
The multichannel retail market in the UK is highly saturated. Competition is high; customers are well informed and have a broad selection of offers to choose from. To gain market share and grow, retailers need to win market share from other...
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2017 General Election Aftermath: What Next for Business?
In this post, we’ll drill into the election result’s business implications. Is a hung Parliament good or bad for the British economy? For the Brexit negotiations? Thinking about the result, we’re tempted to ask, “Who ordered that?” We assigned a hung...
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The Good, the Bad and the Ugly: Manifestos Reviewed
We’re now in the closing stages of the 2017 General Election campaign. The parties have released their manifestos, their leaders have clashed in debates (well, some of them, anyway) and closing arguments are being aired. In this post, we’re going to...
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Sophie Allport’s Store Opening a Smashing Success
Britain’s High Streets continue to evolve, with the shape and structure of our local shopping centres changing beyond all measure. Multichannel and omnichannel retail is a significant force in this evolution, as customers’ shopping habits continue to develop away from the...
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Creating Awesome Marketing Campaigns in Khaos Control
We’ve been on an incredible journey since we started powering multi-channel retailers almost two decades ago. Giving our customers the ability to test, analyse, refine and reboot their marketing campaigns is one of the many things that enable the Khaos Family to thrive. We’ve...
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Gaming for Good: Charity Gaming Marathon Success
A version of this story was also published on the Grantham Journal’s website. On April 7th, some of the Khaos Family set out on a gruelling mission, sacrificing their minds, bodies, sanity and (most importantly) sleep, to raise money for charity....
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Article 50 Triggered: What Next?
March 29th saw Sir Tim Barrow, the UK’s permanent Brussels representative, hand over a letter to President of the European Council, Donald Tusk. The letter’s significance? Signed by Prime Minister Theresa May, it gave formal notice of Britain’s intention to leave...
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8.119 Changes: Stock Control Improvements
This blog post represents the last in our series on functionality changes in the latest version of our ERP application and will provide you with all the latest news on improvements to our Stock Control functionality. Reports Returning goods to your supplier(s) from...
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eCommerce Chatbots: Artificially Intelligent Customer Service
As computers grow in processing power, and the software that runs on them grows in sophistication, the march of Artificial Intelligence (AI) continues. It promises to be utterly transformative. eCommerce Chatbots are just one way in which AI is impacting business...
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eBay Integration Changes in Khaos Control for 2017
We’ve been making further changes to our eBay Integration for 2017 and this blog post will provide you with an overview of how your business can benefit. In January, we wrote about impending eBay changes to its API, specifically those affecting...
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Crack the Final Mile to Soar to Success
Delivery. The final piece in the jigsaw for many multichannel retailers. Cracking the final mile is something that everyone from Jeff Bezos to Hyundai are desperate to achieve and none of them are sparing the horses. Our ERP software integrates with...
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Drop Shipping Webinar – Why You Should Sign Up
Drop shipping entails eCommerce businesses referring orders directly to their suppliers, who ship them on their behalf. And while it has existed for a long time with respect to bulky items, cutting out another step in their difficult and expensive transportation,...
Read More10 Surprising Facts About eBay You Never Knew
eBay is a name we can all identify with. Since its creation in 1995, it’s taken the eCommerce world by storm, with everyone’s old possessions becoming another person’s treasure. It’s grown so big that well established brands are branching out and...
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Brexit Baton Passes to the Lords
The journey of Britain’s departure from the EU, and the destination at which it’ll arrive outside it, has been clarified significantly. Immediately after the Referendum, it was unclear whether David Cameron would honour his pledge made during the campaign to invoke...
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Industrial Strategy: Iffy or Ingenious?
When Theresa May came to power last summer, one of her first acts was to create the Department for Business, Energy and Industrial Strategy (BEIS). And while its first two responsibilities are clear – boosting British business and keeping the lights...
Read MoreKhaos Control Training Webinar – Multichannel Automation
This training webinar dives into how you can use Triggers and Workflows in Khaos Control to automate your multichannel business. From how these work, are set up and configured, through to real life examples that you can walk away with after...
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Foxes, Hedgehogs and How to Predict the Future
Predicting the future. We’re keen on peering into the crystal ball at Khaos HQ, reporting on the latest trends affecting the Khaos Family, and imagine you are too. Forecasting is hard-baked into the business world. Investment decisions are made daily based...
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Black Friday 2016 – Desktopmageddon
Ah 2010. Wikileaks were rocking the establishment. Vuvuzelas were deafening everyone that hadn’t been rocked. Ash from an Icelandic volcano (Eyjafjallajokull as you ask) grounded the UK for more than a week. And the Millibands were finding out that brotherly love...
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Brexit Means Brexit Actually Means Transition?
Brexit, confirmed by its entry into the Oxford English Dictionary, has become the word of 2016. And, while Prime Minister Theresa May insists “Brexit means Brexit”, many businesses have asked “Brexit means Brexit means, well, what exactly?” Responses have varied. Likening...
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Attaching Files to Email Templates
Automated, personalised, emails enable retailers to keep their customers up to date throughout their order ‘journey’ with them. Companies that use Khaos Control have benefited from the ability to create, maintain and use email templates for automated emails for more than...
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Holiday Business Reading 2016 – Read and Be Powerful
Knowledge is power. It’s a truism. And books remain an enduring source of knowledge, exposing readers to incredible new concepts and ideas that forever enrich patterns of thinking. That’s as true for business and business books as it is for other...
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Consignments on Hand Held Terminals
Our Hand Held Terminal functionality allows companies to streamline their business processes, as well as delivering a great customer experience through increasing pick accuracy and reducing the time from an order being placed to it being delivered. Our Consignments functionality, which...
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Business Heroes Kill Companies Heroically
There are heroes in many walks of life, including growing businesses. Hugely capable, and with seemingly limitless energy, Business Heroes keep companies afloat. Orders always get fulfilled, peak periods are always managed and stock is always on hand. The Business Hero...
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The Khaos Family and our Favourite eCommerce Podcast
We are avid listeners to Chloe Thomas’ eCommerce Masterplan podcast, as you may have noticed from our Twitter feed. Chloe’s show is, in our opinion, the UK’s leading eCommerce Podcast for retailers. So you can imagine our delight when we learned...
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Glass half full or half empty? Will this be a Black Friday for the ages?
I’m sure that your inbox and social media timelines have been deluged with Black Friday offers, promotions, abstentions and much more besides. But what kind of impact is this having? Are sales up again on last year? Or, as we suggested...
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Common eCommerce Mistakes that Hybrid Eradicates
“So what are the advantages of using a Hybrid system over the traditional path of integrating your chosen eCommerce platform with your back-office ERP system?” Many businesses today opt for ‘following the pack’ and choose one of the more popular eCommerce...
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Taking Payment After Delivery – how Khaos Control can Help
As per my colleague Brendan’s recent blog post, the trend to allow customers to pay for their goods after they’ve received them is growing. Whilst this is something that PayPal allows you to offer your customers, this does come at the...
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Is Payment After Delivery Now Something Your Customers Expect?
Are today’s retailers brave enough to follow the next trend we are seeing in the marketplace, to go one step further to gain market share and to offer a service whereby they only take payment after delivery, often some days after...
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Our Total Commerce Solution Can Revolutionise Your Business
I was recently asked in which direction I believe that the multichannel market was moving, particularly in reference to application solution provision and what dramatic changes could be expected in the multichannel order management arena, that will contribute significantly to the...
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Khaos Control Training Webinar – Promotions & Offers
Lindy and the Training Team delivered a webinar on Promotions and Offers in Khaos Control yesterday. The session focused on Telesales Rules and how these can be used to automate your sales process and enhance the level of service that you...
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Khaos Control Webinar – Making Promotions & Offers Work For You
Promotions and offers are a key element to any retail business, regardless of who you are selling to, or the channels that you are selling through. Our latest Khaos Control Webinar will cover Telesales Rules and you can use these to...
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Enhancements to our Order Processing Software and how they will help retailers
In any business processing customer orders is as important as acquiring the customer itself. Order processing is an important link in any sales process and doing it right ensures that you are one step ahead of the competition in generating new...
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Amazon Dash, the Internet of Things and why you should care
More than a year after it launched the service in the US, Amazon has unleashed Dash on the UK. Amazon’s Dash Buttons allow Prime subscribers to order branded consumables with a single click. They have combined this with the Dash Stick,...
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Well, that was Summer, we hope you enjoyed it! Now, are you ready for Black Friday?
Not to mention Christmas, Boxing Day, New Year, Easter 2017… The world never stops and successful retailers don’t stand still either. Black Friday is something I wrote about in detail last year, but with 2015’s volumes being as huge as they...
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Khaos Family Volunteers Support Local Events in Grantham
Everyone in the Khaos Control Team is proud of the company’s roots. We’ve been based in Grantham since the company was founded in 2000 and look to support the local community when we can. Two such opportunities have arisen this Summer,...
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Warehouse Management Software Improvements
As your business’ volumes and channels increase, you require requires rock solid, robust, yet adaptable warehouse management software. Khaos Control comes with a fully comprehensive stock control system, which, if you require, can be extended to include our Warehouse Management system. Stock levels...
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Multichannel Integration that’s second to none? That’s Khaos Control!
Khaos Control’s multichannel integration has allowed retailers to automate their processes and provide their customers with a consistent, omnichannel, experience for more than a decade. Linking your eCommerce website(s) with your back office software is no longer a ‘nice to have’...
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New features ensure that Khaos Control continues to support the multi channel retailer
As a solutions provider to a wide range of retailers in the UK we are constantly working to develop and improve our software, so that you, as a multi channel retailer, can focus on growing and developing your business. The marketplace...
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404 Pages – how to turn an error into an opportunity for your ecommerce solution
The dark arts of SEO are something that every business has to get to grips with, either by engaging with and trusting a third party, or by having the knowledge, capabilities and time in-house. One of the many things that Google...
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Amazon – 20 Years On, 24 Things You Didn’t Know
Amazon celebrated its 20th birthday in 2015. From humble beginnings to the company’s quirky inner workings, we reveal some interesting facts about the global retail giant. 1. Humble beginnings Amazon began in the garage of founder Jeff Bezos’ home in Washington...
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Hosting Khaos Control? Make Sure That Your SQL Server Instance is Correct.
Hosting critical business solutions remotely is something that more and more companies are turning to. The benefits of hosting are myriad, but over the last month we have seen a number of customers that host their Khaos Control solution impacted by...
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Extended Customer Support Hours for Black Friday and Cyber Monday
As announced at our latest User Group meeting, the Khaos Team are extending their Customer Support Hours for Black Friday and Cyber Monday, which fall on the 27th and 30th November this year. The Khaos Control and Complete Commerce Support Teams...
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NetDespatch Partnership goes from Strength to Strength
As a leading-edge ERP system, Khaos Control integrates with a wide range of couriers and parcel data management platforms, to ensure that our customers have a wide range of options at their disposal. We’ve been part of NetDespatch’s partner programme since...
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How to get around Khaos Control as quickly as possible
Introduction One of our key tenets when designing Khaos Control, has always been to ensure that it is as keyboard friendly as possible. As a Windows application, you’re obviously able to do everything with the mouse, should you wish to. But,...
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BiGDUG’s Growth Continues with £19m Acquisition by TAKKT AG
A decade of growth rewardedLong-term Khaos Control customer, BiGDUG, a shelving and racking company based in Gloucester, has been acquired by the leading German direct-marketing specialist TAKKT AG for £19 millions. In addition to the initial purchase price of £19 millions,...
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Getting the most out of Khaos Control’s automated multi channel integration
IntroductionAs existing customers will already know, Khaos Control offers extensive multi channel integration functionality, which allows you to fully manage your Amazon and Ebay listings direct from Khaos Control. The functions available include; creating the listing from scratch based on the...
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Khaos Control’s ERP Accounting System goes from Strength to Strength
Innovation is one of our core staff values here at Khaos Control Solutions and is something that we constantly strive to deliver within Khaos Control. As a result our ERP solution’s Accounting System is constantly developing in order to provide a...
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VeriFone Accreditation – A Support Technician’s Tale
Introduction Khaos Control has long beeen integrated with VeriFone for both Customer Present and Customer Not Present transactions. With Khaos Control being integrated with VeriFone’s vx820 terminal we’ve invested in accreditation for two of our Support Team, in order to support...
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Automatic Order Imports are Key to Driving Successful Multi Channel Integration
Selling your products across multiple marketplaces at the same time has the potential to take your business onto another level. It allows you to reach markets and customers that would otherwise be in danger of missing out on your offering. However,...
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New Design Team Takes Shape
Our e-commerce solution, Complete Commerce, has helped a wide range of Khaos Control customers to completely integrate their multi-channel operations into a single solution, embedding ourselves so completely within their operations that their existing designers (or third parties) are used, rather...
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Content tips for your multi channel integration
Being able to control and maximise the product data that you already have and how this can impact your multi channel integration is something that we covered in a blog post last month; Controlling & Maximising your Multichannel Software Product Data....
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Is your e-commerce software holding you back?
Two surveys have been published recently that highlight major opportunities for UK-based retailers; The 2015 Global Retail E-commerce Index and, firstly, Worldpay’s payment survey: Worldpay Survey Highlights 75% of UK consumers assume that an e-commerce site is secure if it carries...
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Nail Customer Order Management with Khaos Control’s Invoice Manager
The beating heart of Khaos Control is our Sales Invoice Manager. This screen takes your customer order management to the next level, allowing you to process thousands of orders per day, whilst staying on top of your customer communication, your stock...
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How inventory and stock control impact your multi channel integration options
If you’re an online retailer, then it’s likely that you’ll be selling across multiple channels, even if you’re yet to explore all of the various options that are out there these days. Ensuring that your back office system’s multi channel integration...
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Enhancements to Khaos Control’s Sales Order Processing Software
The Invoice Manager is – as you may know – the beating heart of Khaos Control and provides a wide range of efficiencies that allow our customers to automate and streamline their order management and fulfilment processes via our sales order...
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Purchasing Management Software Improvements
Constant improvement is one of our mantras and our development team in Grantham have delivered a range of improvements to the purchasing management software in Khaos Control recently. This blog post is intended to highlight some of the changes that have...
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Controlling & Maximising Your Multichannel Software Product Data
In this multichannel world, we get very excited about being able to personalise our customers’ experiences, driven by programmatic and dynamic marketing and advertising. However, unless your product data is accurate and comprehensive and is available to all of your channels...
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Our Experience in ERP Business Software & eCommerce
Khaos Control Solutions has many years’ experience of delivering proven, robust business software solutions in the UK. Our customer retention rate is high and most of our new business comes from customer referrals. Our ERP solution is of the highest quality and...
Read MoreHow your business strategy will impact your ERP software system purchasing process
We think that when you are looking to purchase a new ERP software system that there are certain business objectives that you are looking to address. Primarily you will be concerned about increasing turnover and improving margin. A clearly defined strategy...
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Audit Trails in Khaos Control
Audit trails are vital for any accounts team and they’re especially important for rapidly growing businesses to ensure that their expansion is controlled. Khaos Control’s integrated accounts provide Auditors, Finance Directors and the rest of your Accounts team with the functionality...
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What is Omnichannel Retailing and how can Khaos Control Help?
Omnichannel is an evolution of the multi-channel retailing approach. Instead of only allowing customers to simply buy from multiple sales channels, the omnichannel methodology integrates these channels much more seamlessly than ever before, making the consumer’s experience “connected” across all channels....
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Key Trends in eCommerce and Retail for 2015 (part 1)
2014 saw the retail landscape evolve dramatically, with over 50% of e-commerce transactions involving mobile devices as one instance of this, and we expect 2015 to see further dramatic changes as the adoption of mobile and wearable technology continues apace and...
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TWO MORE ADDITIONS TO THE KHAOS CONTROL ROLL OF HONOUR!
In the multi-channel retailers market place Direct Commerce is a well-known and regarded publication. As with many publications they have their own awards each year. As per the most recent publication, Summer 2014, the ECMOD Direct Commerce Awards saw tributes go...
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SUPPLIER OF THE YEAR AWARD 2013
Best Technology Solution Winners – ECMOD DC Live Supplier of the Year Award 2013 Over the last 13 years Khaos Control Solutions have been creating ground breaking solutions for businesses. Starting with our multichannel business software Khaos Control to our dynamic...
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COMPLETE COMMERCE HIDDEN GEM: POWERFUL CONTENT LINKING
One thing that I always strive for in Complete Commerce is the ability for our customers to manage their content easily. The problem with allowing users to easily manage content is finding the balance between a powerful engine and ease of...
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Processing Catalogue Requests in your MailOrder Software
Digital marketing has transformed the way in which direct marketers connect with their customers and grown their businesses. However, all of the new tools and communication channels that are now available, and which are constantly being improved and superseded, have failed...
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STREAMLINING YOUR FULFILMENT PROCESS – INTRODUCTION
Whilst any business that sells direct to its customers is multi-faceted and will have any number of core business functions that are central to its success, retailers all face the same issue with regards to being able to grow their businesses...
Read MoreCONNECTING TO A LOST TERMINAL SERVICES SESSION
Given the nature of our business, we collectively spend many hours remotely connected to client’s servers and systems, whether that be during the installation of Khaos Control on new hardware, whilst importing or manipulating data, assisting with configuration, and so on....
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