Returns Management Software
With our ecommerce Returns Management Software, you can take control of returns from start to finish. Process customer and supplier returns quickly, manage refunds and exchanges without the usual friction, and reduce the admin load on your team.
Instead of firefighting, you get clear insight into why items come back, helping you improve your messaging, make better purchasing decisions, and build stronger relationships with your customers.
Powerful features for efficient returns management
Self-serve platform
Customers manage returns via Khaos Control Ecommerce, reducing workload and keeping data accurate.
Save time and avoid missed updates with automated, tailored return communication emails.
Flexible Exchange
Let customers choose replacement returns, same or alternative products, with minimal effort.
Tracking in real-time
Give each return a unique code, enabling real time tracking for all parties.
Automate Documentation
Create return documents instantly, including credit notes, labels and invoices, in Khaos Control.
Analyse Info
Analyse returns data to spot trends, reduce costs, and improve decisions.
Why choose Khaos Control for Returns Management?
Our Returns Management Software gives your team a faster, simpler way to handle returns from start to finish. By bringing everything into one system, you can stay on top of customer and supplier returns without the usual admin and confusion.
Instead of chasing paperwork or guessing what is in progress, you get a clear, controlled returns process that keeps your team efficient and your customers informed.
- Fewer errors in refunds and exchanges.
- Less manual admin.
- Clear visibility of every return.
- Better insights for smarter decisions.
“I could not be happier with my decision to work with these guys. It’s made my business more organised, and made us more confident that we have all our inventory and order management under control. Absolute class act of a product and the team behind”
“Our business has always been built around equipping people for the outdoors, and that starts with having the right product, in the right place, at the right time. As we celebrate 60 years in the industry—and our heritage as the home of Berghaus—partnering with Khaos Control has given us the clarity and control to do exactly that. Using their data-driven platform, we’ve refined our approach to inventory, reducing overall stockholding by 34% while maintaining strong sales performance. It’s allowed us to move on from legacy lines, free up valuable capital, and focus on what matters most—curating the best possible range for our customers’ next adventure.”
“Khaos Control went in with a big bang, it was then central to everything we did and we have kept with it ever since.”
“Khaos Control has automated – and brought accuracy to – large areas of our stock management and customer order processing. We operate across 2 warehouses as well as drop-shipping and with some customisation the platform has it all covered. The implementation required an investment in time at a point where our order numbers were rising steeply. But with Khaos Control we are able to deal with these increased order quantities more efficiently and we feel prepared to handle further growth”
“We’ve been using Khaos Control Web for a few years now. The performance of the website is fantastic and the support we get from the customer service team is second to none. We’re very happy with the platform!”
“We did a lot of research, and the one company that stood out for us was Khaos Control. We manage all our orders coming in, our purchase orders going out, as well as all our reporting.”
Pricing
Our pricing is built around what your business actually needs, not what we want to sell you. Whether that’s Essential for a ready-to-go ERP, Enterprise for something more tailored, or eCommerce for a fully bespoke online store, we’ll work it out together.
No hidden extras, no unnecessary upgrades, just the right solution, done properly.
Frequently Asked Questions
Returns management software (RMS) is a software solution that helps retail and ecommerce businesses manage the complex process of product returns. With an RMS in place, businesses can streamline the process of making returns or exchanges or processing refunds for both the business and the customer. This leads to better customer experience, reduces errors and means less time is spent on manual returns processing.
Through branded, self-serve returns portals, automated workflows, integration with CRM functionality and the ability to view all data in real time, you can provide a friction-free returns experience for all your customers, including offering discounts and other incentives, generating credit notes and tailoring email communications. If you can make this process seamless and turn a negative into a positive, you’ll increase the chances of the customer returning.
Yes – we offer over 30 powerful integrations with the most popular online marketplaces, ecommerce solutions and shipping platforms, including Amazon, eBay, Woo, Adobe Commerce (formerly Magento), FedEx, Stripe and PayPal.
If your solution is not on our list, we also offer bespoke integrations or you can create your own integration using our third-party API.
Absolutely! Khaos Control’s solutions are fully scalable for businesses of all sizes. There are no limits on SKUs, orders, returns or channel connections, so even multinational enterprise businesses can benefit from the full suite of features.
With detailed analytics, fully customisable workflows and the ability to set rules for different markets, it’s a fully integrated, fully compliant returns management solution.