Integrated CRM Software
Our customer relationship management (CRM) software puts customer communication at the heart of your business. Record and manage each sale, set follow-ups, automate emails, and tailor your services & products towards your customer needs with intelligent marketing, all from one centralised location.
Personalising the customer experience, identifying various target markets, and building long-lasting relationships with customers has never been easier for multi-channel sellers. See how our CRM software can help you.
Features that integrate with the rest of your business
Pipeline Management
Track your pipeline, focus sales efforts, and learn from lost opportunities.
Customer promotions
Analyse customer activity to segment lists and target offers and follow-ups effectively.
Automate your emails
Send personalised, automated emails for promotions, updates, and internal communications.
Reminders and follow ups
Set task reminders so your team follows up with customers and prospects on time.
Manage on behalf of your clients
Manage each client’s stock, orders and returns separately from your own operation.
Perfect your marketing
Create and manage promotions in-system with seamless Mailchimp email integration.
Why choose Khaos Control for CRM software?
Khaos Control delivers a fully integrated CRM solution designed to sit at the heart of your business, connecting customer data with operations, sales, and customer service in one central platform. Unlike standalone CRM tools, it gives you a complete view of your customers alongside orders, stock, and financial data, enabling better decisions, improved efficiency, and a more personalised customer experience.
- 360o Customer view.
- Seamless integration.
- Automation and workflow management.
- Reporting and insights.
What are the benefits of a CRM?
“Our business has always been built around equipping people for the outdoors, and that starts with having the right product, in the right place, at the right time. As we celebrate 60 years in the industry—and our heritage as the home of Berghaus—partnering with Khaos Control has given us the clarity and control to do exactly that. Using their data-driven platform, we’ve refined our approach to inventory, reducing overall stockholding by 34% while maintaining strong sales performance. It’s allowed us to move on from legacy lines, free up valuable capital, and focus on what matters most—curating the best possible range for our customers’ next adventure.”
“We did a lot of research, and the one company that stood out for us was Khaos Control. We manage all our orders coming in, our purchase orders going out, as well as all our reporting.”
“Khaos Control went in with a big bang, it was then central to everything we did and we have kept with it ever since.”
“Khaos Control has automated – and brought accuracy to – large areas of our stock management and customer order processing. We operate across 2 warehouses as well as drop-shipping and with some customisation the platform has it all covered. The implementation required an investment in time at a point where our order numbers were rising steeply. But with Khaos Control we are able to deal with these increased order quantities more efficiently and we feel prepared to handle further growth”
“We’ve been using Khaos Control Web for a few years now. The performance of the website is fantastic and the support we get from the customer service team is second to none. We’re very happy with the platform!”
“I could not be happier with my decision to work with these guys. It’s made my business more organised, and made us more confident that we have all our inventory and order management under control. Absolute class act of a product and the team behind”
Pricing
Our pricing is built around what your business actually needs, not what we want to sell you. Whether that’s Essential for a ready-to-go ERP, Enterprise for something more tailored, or eCommerce for a fully bespoke online store, we’ll work it out together.
No hidden extras, no unnecessary upgrades, just the right solution, done properly.
Frequently Asked Questions
Customer relationship management software (or CRM software), is a tool that helps businesses organise, track and improve customer interactions across all touchpoints. Instead of having separate tools or documents to manage all your customer data, CRM brings everything together in one place, making it easier to:
- Store, access and update customer data
- Track leads, quotes and sales opportunities through your pipeline
- Log calls, emails, sales and other customer interactions for a complete communication history
- Automate customer communications such as emails and promotions
- Report on customer activity and sales performance
With all this information to hand, you can build strong and long-lasting customer relationships through personalised communication, offers and experiences, as well as make better decisions based on the most accurate and up-to-date information.
Any basic CRM software package should offer businesses the ability to access information on customers and prospects in one central location, however many channels you’re selling across.
Free or basic CRM features
- Customer database
- Tasks & sales activities
- Order log and audit trail
At a more advanced level, a CRM system can offer businesses the opportunity to personalise and automate their interactions and separate their customer database by list, as well as managing pipeline tracking and promotions.
Advanced CRM features
- Email management and automation
- Sync contacts from all eCommerce channels
- Customer lists and pricing
- Campaigns and promotions
- Client management
Khaos Control and Khaos Control Cloud offer all the features mentioned above as standard, with no extra cost for advanced functionality.
Curious to find out more? Book a product tour with one of our team.
With remote working becoming increasingly popular, offering your customer service team the right tools to keep productivity high is essential.
A cloud CRM system means you and your team can always access the information you need, whenever you want it. As long as you have access to the internet, you can access real-time information from anywhere in the world.
The ability to work on the go also makes it perfect for sales teams out on the road meeting clients, as well as for companies attending regular exhibitions and events.
Yes. You can import customer details and previous sales orders.
Our CRM system offers a variety of different reports, including:
- Historical communications
- Previous sales orders
- Previous addresses
- Previous emails and sales order notes
- Leads and quotations
- Return/exchange history
- Trends e.g. spending habits and previous products purchased
Absolutely! You can record interactions across all customer-specific platforms. Khaos Control’s CRM pulls them all together in one, unified platform.