Multichannel order management that helped a pharmaceutical company to thrive, Manor Drug Company
Manor Drug Company Ltd is part of the W R Evans Group of Companies, an independent and family-owned company that has grown to become the largest independent community pharmacy presence in the East Midlands. Prior to implementation, Manor Drug Company were taking orders via multiple channels, including a number of their own websites, along with Amazon, eBay and telephone, from a customer base of approximately 55,000 businesses and consumers.
The business needed a back-office system that was not only capable of connecting with multiple channels, interfacing with a number of third-party systems, including payment service providers, courier services, and supplier purchasing systems, but that could also provide the flexibility necessary to adapt to the unique requirements of a pharmaceutical business.
A bespoke system for the demands of a complex business
Over a period of 28 weeks, and after undertaking 140 hours of bespoke customisation work, a fully integrated ERP back office system was implemented into the business. This system integrated with all four of Manor Drug Company’s web sites, including two-way communication of stock lines, availability, customers, and order data.
Khaos Control also successfully implemented:
- A newly associated payment service provider, allowing consolidated payment processing, refunding, and reporting for the business.
- Multiple courier systems, including two-way communication of consignment and tracking information.
- Supplier purchasing systems, allowing automated ordering of on-stock lines and drop-ship orders directly from suppliers.