Ten years ago, Anna Gibson discovered the Mini Micro Scooter. Realising the benefits it gave her, and the confidence and independence it gave her son Edward, she started selling them. Inspired by the ability to leave the pushchair at home, Anna wanted the Mini Micro Scooter to be more widely available to other parents and teamed up with her friend, Philippa Gogarty, to form Micro Scooters Limited in the UK. Since Micro Scooters went live with Khaos Control back in 2015 it has already paid dividends, as the scooting pioneers have expanded rapidly whilst saving more than £100,000 through improved processes.
The continued success of Micro Scooters meant greater business need in regards to processing orders and information. Before Khaos Control, Micro Scooters were using accounting software, order placement software, and Microsoft Excel-based reports for customer notes and product information. The challenge was to combine all of this into one core system that could expand with them as they saw further growth.
Khaos Control Solutions and Micro Scooters implemented Khaos Control into their business, providing:
The ability to delivery great customer service – “I like seeing the stock information when trying to place an order for a customer – it tells me if it is out of stock and allows me to easily see when stock is due back in.
“I also like the Complaint Log, which allows us to see the whole customer history, and attach photos and documents sent in from customers.
“Above all, sharing this system in its cloud form between my two customer service centres and the warehouse means we’ve acquired a one stop shop, allowing us to speak one system language and forge ahead making Khaos Control work for our specific needs.” – Julia Easter, Customer Service Manager
Manageable marketing – “We use Khaos Control to send customer and mailing information to our marketing partners – all set up with daily triggers, so it requires no manual intervention whatsoever.
“The List Manager has been a great tool for smaller projects, such as mailings to our ambassadors and our ‘Scooters for Schools’ project.
“Our order confirmation, despatch and voucher emails all run on triggers through the Email Manager. We have beautiful HTML emails that are easy to maintain to fit in with seasonal requirements.” – Charlotte Roch, Brand Manager
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