Supporting the operation behind the UK’s expert garden fruit specialists, Pomona Fruits
Pomona Fruits are a UK-based garden fruit specialist business, offering a large selection of quality fruit trees, soft fruit bushes, and strawberry plants by mail order. The company are committed to quality, as well as providing the highest standard of service for their customers. This means a smooth and safe operation for both staff, and customer.
“Right from the start, from the sales representative to the support team, Khaos Control Solutions have impressed us with their efficient, professional manner and approach that not only inspired confidence, but generated the results we were looking for. We needed a software package to assist in all aspects of running our ever expanding mail order company and we found this in Khaos Control. Khaos Control representatives showed genuine interest in our objectives, they listened to our needs and were very enthusiastic and helpful in dealing with our sometimes, unique requirements.
By choosing Khaos we have been able to cope with all the ever changing processes that occur when running a mail order company. It is a pleasure doing business with Khaos Control Solutions, we have no hesitation in recommending this company.”
Ming Yang, Director at Pomona Fruits
With greater control, came an increase in customers
Pomona had been trading for 3 years and had outgrown their Sage Line 50 system which was struggling to keep up with their customer service enquiries, telesales and web orders. An additional complication came from the large volume and variety of drop ship orders which Pomona Fruits handle across a wide range of nurseries for products that, in the case of many of the fruit tree varieties that they offer, have not yet been grown.
Pomona implemented Khaos Control to handle their sales and purchase order processing, pick, pack & despatch, returns, stock controlling and accounts. The system integrates with their ecommerce site and handles the many promotions that they run throughout the year. Within a few years, Pomona Fruits’ user count on Khaos Control had already increased by 33%, reflecting their continued growth as a business.
