Pomona Fruits + Khaos Control

Pomona Fruits are garden fruit specialists and offer a large selection of quality fruit trees (top fruits), soft fruit bushes (cane, vine & bush fruits) and strawberry plants by mail order. When you buy from Pomona Fruits you are dealing with garden fruit experts. They are committed to quality and providing the highest standards in customer service. Growing fruit is not difficult but if you have any queries you can take advantage of their free after-sales advisory service.

The Business challenge

Pomona had been trading for 3 years and had finally out grown their Sage Line 50 system which was struggling to keep up with their; customer service enquiries, telesales and web orders. An additional complication came from the large volume and variety of drop ship orders which Pomona Fruits handle across a wide range of nurseries for products that, in the case of many of the fruit tree varieties that they offer, have not yet been grown!

The solution

Pomona implemented Khaos Control to handle their sales/purchase order processing, pick, pack & despatch, returns, stock controlling and accounts. The system integrates with their eCommerce site and handles the many promotions that they run throughout the year. By 2015, Pomona Fruits’ user count on Khaos Control had already increased by 33%, reflecting their continued growth as a business.

The benefits

“Right from the start, from the sales representative to the support team, Khaos Control Solutions have impressed us with their efficient, professional manner and approach that not only inspired confidence, but generated the results we were looking for. We needed a software package to assist in all aspects of running our ever expanding mail order company and we found this in Khaos Control. Khaos Control representatives showed genuine interest in our objectives, they listened to our needs and were very enthusiastic and helpful in dealing with our sometimes, unique requirements. By choosing Khaos we have been able to cope with all the ever changing processes that occur when running a mail order company. It is a pleasure doing business with Khaos Control Solutions, we have no hesitation in recommending this company.“ Ming Yang, Director

Find out More

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