Tufferman + Khaos Control

Domestic and industrial storage retailer Tufferman are a business based in Chelmsford, Essex, founded by Richard Grundle and Luke Barlow. With rapid growth, the company needed to invest in a scalable ERP system that would meet the needs of the business at every angle.

The Business challenge

Tufferman needed a reliable ERP system to tie in the various customer-facing and operational elements of their business. This included:

  • Integrating their various sales channels, which included eCommerce and a number of marketplaces
  • Taking the hassle out of their courier management
  • Implementing a controlled and scalable drop-ship process
  • Allowing Tufferman’s pick, pack and despatch process to include components as well as finished items

The solution

After going live in 2015, Tufferman have benefitted from the sheer scope of functionality within the solution. They were looking for a system to support their business as it progresses into mail order, drop shipping and other areas, and they found Khaos Control to be the perfect match for them.

Along with the solution comes the support from our team – “it’s not just the software that’s good, everyone at Khaos HQ is extremely helpful and great to deal with. If we need a quick custom report writing in SQL or a “how do we do this” question answering, it’s always a quick and simple process.”

The benefits

Since implementation, Tufferman have seen a significant increase in turnover and profit, and Khaos Control has allowed them to:

  • Fully integrate their eCommerce websites so that orders from Tufferman’s Magento website feed seamlessly into their back office. This allows for better planning and time management in the warehouse and has reduced the number of days from taking an order to despatch.
  • Integrated payments has resulted in savings in terms of efficiency on both processing new orders and on dealing with customer exchanges and refunds. Payment issues are also caught before the warehouse can process them, allowing for more time saving.
  • Drop shipping functionality so that Tufferman can easily and consistently stay on top of the process and ensure that the customer enjoys a seamless experience.

Happy customers

Having been a happy customer for 4 years, Tufferman have benefitted massively from the solution:

“Using Khaos Control day in day out at Tufferman, we continue to be completely satisfied with the software. Day to day operations have been streamlined and we’ve also added integrations with other systems as they’ve cropped up, for instance new couriers that we’ve started working with.

I can quite honestly attribute a good bit of our success in the industrial products and home garage shelving to implementing Khaos Control in our business early on. It’s allowed us to setup and sell complicated kit products with ease. We’re confident that we won’t have to change ERP system in the future, however large we grow.”

Find out More

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