Nkuku + khaos control

Nkuku is a socially responsible company which is built on the principles of fair trade and equal opportunity.

The idea of Nkuku came from a year out from working life, travelling mainly through Africa and india. They wanted to find a way to promote and develop the traditional skills of the artisans they met along the way, whilst building a sustainable business for themselves, and in the process improve the challenging living standards and restricted opportunities that many artisans endured.

The name ‘Nkuku’ was borrowed from a village in Zambia where they saw it whitewashed on a hut and the business plan jotted down in the back of a paperback. On their return to the UK they relocated to London to south Devon, and so began the journey of Nkuku.

The Business challenge

Nkuku is a socially responsible company which is built on the principles of fair trade and equal opportunity.

Nkuku attend exhibitions all over the world so required a solution that was flexible enough to use on the go, offline and to manage their B2B and B2C customers both in the back office and on the website. Nkuku had attempted to integrate other solutions previously but these had been unsuccessful in meeting the needs of the business. Key requirements included integration with a 3rd party fulfilment house and high level integration with all sales avenues (Back Office, Mobile, Website).

The solution

Over a 14 week period, Khaos Control Solutions and Nkuku implemented Khaos Control, Commerce and an iPhone application which provided:

  • A fully integrated ERP system with all the tools required to run their business
  • An eCommerce solution that integrates directly with the back back office ERP system which means Nkuku’s customers have a streamlined ordering process with specific functionality tailored to their trade customers
  • An offline customer management and order processing application for the iPhone (KCM) which allows order processing via device whilst out and about

The benefits

Utilising Khaos Control, KCM and Complete Commerce has allowed Nkuku to have a better all round integration which offers full flexibility to their customer whether online, on the phone or at an exhibition. Functionality built into the website, including wedding lists, barcode downloads, image downloads, wish lists allows and tiered pricing allows a smoother experience for all parties involved and less call to the office.

Find out More

Interested in one of our solutions? Book a demo now and a member of our team will be in touch.