Magnet Expert Ltd, based in Nottinghamshire, specialise in the manufacture and supply of high performance magnets. Their client base includes the likes of Disney, Virgin Media, the Metropolitan Police and the BBC – all of them benefiting from their position at the forefront of magnet technology in the UK. With over 6.5 million magnets in stock, and a full range of custom solutions to hand, they are rarely stumped when it comes to finding a solution for a customer. Catching up with Matthew Ellis and Stuart Mather of Magnet Expert, we asked them: “How do they and their business benefit from using Khaos Control?
The resounding response?
“It’s A Time Saver For Business.”
Magnet Expert and Khaos Control
We started working with Matthew, Stuart and the team in 2014 and the business has transformed during that time. Matthew and Stuart chose Khaos Control to help them transform Magnet Expert, and their eCommerce brand First4Magnets, and the pair have delivered in style. Record growth in 2015 was followed by the duo leading a successful management buyout, which is expected to pave the way for further expansion.
“The thing that we all struggle with is time, nobody wants to waste time writing reports or looking through various systems for that important information.”
Time Is Money
The old idiom still rings true. When you want to run your business effectively, every moment counts, which was something Magnet Expert were all too aware of.
Up to date information that’s readily available is vital for everyone, from the Managing Director looking to make strategic decisions through to the Telesales Operative helping a customer place an order. Trawling through reports to find useful information does not work in a fast-paced environment.
The team have been using Khaos Control for years now but still reap the benefits of having the UK’s leading ERP solution for multichannel retailers.
“The attraction of Khaos Control for our company was the transparency it offers,” said Matthew, adding, “we are able to see how the company is performing across the board”.
David Gault, Magnet Expert’s Sales Director, shares his MD’s thoughts, stating Khaos Control is “allowing us to be able to control pricing in a way that we simply weren’t able to before”.
This can only help save time, prevent confusion and assure the best experience for the customer!
The system is loved by the Finance team as well, as Lindsey Melady, Magnet Expert’s Finance Director, shares: “Khaos has significantly helped in the day to day running of the accounts and the time saved has been staggering”.
Real time Data, Real time Communication, Real time Benefits
But what kind of impact is there from using Khaos Control? Especially two years on?
Stuart reports that “the system enables real time communication between core departments which allows for a more dynamic and efficient order process flow and management of stock”.
Isn’t that the ideal situation for every business in the UK?
It’s awesome to know that Khaos Control provides the ideal environment for a business to grow.
“As a sales leader, I see real time price and stock information which ensures my sales team are armed with all the information they need to maintain high standards of service,” adds David.
For Lindsey, it’s the reporting that helps her in role as the Finance Director of a thriving British company: “Most importantly, the real-time system, gives accurate up to date information at the touch of a button, allowing us to produce accounts very quickly. This ability is invaluable”.
“The information is already there in so you can spend more time developing and growing your company,” added Matthew, highlighting how he’s been able to focus on growing his business, rather than worrying over software.
“I refer to Khaos Control as a partner within our operational infrastructure, rather than as a software provider, and I look forward to working with the team at Khaos Control Solutions as they develop further.”