Large Product Range? No Problem
“Not simply a UK distributor for Micro Scooters, we manufacture our own Micro brand accessories. That means a large product range, but in Khaos we’re able to store all product information in one place with the option of what we publish to our website – we rarely update detail elsewhere.
“From Khaos, we pull master reports which are a major help for reporting, product development and supplying product info to our trade accounts.
“Stock levels are clearly visible and easy to report on for forecasting.
“And it’s easy to get at history, which has always been difficult on other systems – I can look at any period on any selection of lines.”
Delivering Great Customer Service“I like seeing the stock information when trying to place an order for a customer – it tells me if it is out of stock and allows me to easily see when stock is due back in.
“I also like the Complaint Log, which allows us to see the whole customer history, and attach photos and documents sent in from customers.
“Above all, sharing this system in its cloud form between my two customer service centres and the warehouse means we’ve acquired a one stop shop, allowing us to speak one system language and forge ahead making Khaos Control work for our specific needs.”
Julia EasterCustomer Service Manager
Manageable Marketing“We use Khaos Control to send customer and mailing information to our marketing partners – all set up with daily triggers, so it requires no manual intervention whatsoever.
“The List Manager has been a great tool for smaller projects, such as mailings to our ambassadors and our ‘Scooters for Schools’ project.
“Our order confirmation, despatch and voucher emails all run on triggers through the Email Manager. We have beautiful HTML emails that are easy to maintain to fit in with seasonal requirements.”
Charlotte RochBrand Manager