Domestic and Industrial storage retailer Tufferman are a young business based in Chelmsford, Essex, founded by Richard Grundle and Luke Barlow.
With rapid growth the company needed to invest in a scalable ERP system that would not only meet the current needs of the business, but also its future requirements; such as drop shipping, additional carriers and accounts functionality.
The team at Tufferman had experience of implementing new systems and the issues that it can cause operationally if not done right, so finding a vendor with the right implementation approach and excellent ongoing support was imperative.
Also high up on the list was that the solution they went for needed to be tried and tested. The team sat through numerous demonstrations of comparable systems, but settled on Khaos Control after an exhaustive selection process. This included working with existing customers in order to get a real feel for how both the system and, just importantly, the company performed over time.
The Business Challenge
Tufferman needed a reliable ERP system to tie in the various customer-facing and operational elements of their business, whilst providing them with the flexibility to grow the business rapidly.
- Integrating their various sales channels, which included eCommerce, MoTo and a number of marketplaces;
- Taking the hassle out of their courier management;
- Integrating payments;
- Implementing a controlled and scalable drop-ship process;
- Allowing Tufferman’s pick, pack and despatch process to include components as well as finished items.