The Business Challenge
Pomona had been trading for 3 years and had finally out grown their Sage Line 50 system which was struggling to keep up with their; customer service enquiries, telesales and web orders. An additional complication came from the large volume and variety of drop ship orders which Pomona Fruits handle across a wide range of nurseries for products that, in the case of many of the fruit tree varieties that they offer, have not yet been grown!
Pomona implemented Khaos Control to handle their sales/purchase order processing, pick, pack & despatch, returns, stock controlling and accounts. The system integrates with their eCommerce site and handles the many promotions that they run throughout the year. By 2015, Pomona Fruits’ user count on Khaos Control had already increased by 33%, reflecting their continued growth as a business.