Deliver a MULTI CHANNEL EXPERIENCE

Operating a business across multiple channels can get chaotic but it needn’t be when you’re using Khaos Control Cloud. You’ll have centralised control of every aspect of your business, so you can deliver a great customer experience, no matter how your customer chooses to shop.

Our cloud-based multi-channel retail software seamlessly incorporates a cloud CRM, so you’ll have the single customer view you need to offer exceptional customer service. Operating on the cloud means staff throughout your business can have access to the information they need to help your customers. Whether that means checking online stock levels from the shop floor or taking an order over the phone.

Under your Customers and your business

Running a multi-channel business can generate a vast amount of data, which can provide you with a wealth of knowledge, if you have the right system in place to handle it all:

  • Create reporting dashboards which bring together data from all of your channels
  • Analyse conversion rates, margin, profitability and much more
  • Monitor which channels are performing best
  • Understand your customers’ preferences and tailor their experiences

Optimise your ORDER FULFILMENT

Our software will help you streamline your order fulfilment, so you can handle the load that comes with operating across several channels.Having all your order information in one place will allow you to prioritise your pick, pack and despatch process, so you can cater for all your channels in the most effcient way. Our integration with the cloud courier software MetaPack will ensure you use the most cost effective and effcient courier. It will also remove the hassle of using a new application and printer for each different courier that you work with.

Our multi channel selling software will allow you to access your stock levels in real time from wherever you are. It will even tell you when you need to reorder. The system will allow you to sell however you want, whether that’s drop-shipping goods direct to the customer or selling face-to-face. You can also use the application to control stock levels and sales for your eCommerce sites, or marketplaces, like Ebay, Shopify and Amazon. All your data will be easy to access and export, so integrating with your key partners systems will be effective and simple as multi channel integrations become more common.

The results

Improved lead times.

Improved level of customer service.

Improved business performance.