Deliver a MULTI CHANNEL EXPERIENCE

Operating a business across multiple channels can get chaotic but it needn’t be when you’re using Khaos Control. You’ll have centralised control of every aspect of your business, so you can deliver a great customer experience, no matter how your customer chooses to shop.

Our multi-channel retail software seamlessly incorporates CRM (customer relationship management), so you’ll have the single customer view you need to offer exceptional customer service. With some of our solutions operating on the cloud, staff throughout your business can have access to the information they need to help your customers. Whether that means checking online stock levels from the shop floor or taking an order over the phone.

multi-channel retail products

Understand your Customers and your business

Running a multi-channel seller business can generate a vast amount of data, which can provide you with a wealth of knowledge, if you have the right system in place to handle it all:

  • Create reporting dashboards which bring together sales data from your marketplaces and ecommerce shops
  • Analyse conversion rates, margin, profitability per channel
  • Synchronise stock levels, to prevent over-selling
  • Understand your customers’ preferences and tailor their experiences
multi-channel retail shopping trolley

Optimise your ORDER FULFILMENT

Our order management software will help you streamline your order processing and fulfilment, so you can handle the load that comes with operating across several channels. Having all your order information in one place will allow you to prioritise your pick, pack and despatch process, so you can cater for all your sale sources in the most efficient way. Our integrations with many courier systems will ensure you use the most cost effective and effcient services.

Our multi-channel selling software will allow you to access your stock levels in real time from wherever you are. It will even tell you when you need to reorder. Khaos Control will allow you to sell however you want, whether that’s drop-shipping goods direct to the customer or selling face-to-face. You can also use our stock control system to manage stock levels for your ecommerce sites, or marketplaces, like Ebay, Shopify and Amazon. All your data will be easy to access and export, so integrating with your key partners systems will be effective and simple as multi-channel integrations become more common.

The results

Improved lead times, leading to more order processing

Superior levels of customer service & satisfaction

Improved business performance and reporting