When Robert Welch left the Royal College of Art in 1955, he set up with just his drawing board and a camp bed. Today, the Robert Welch team continue on his legacy; creating beautiful, functional, timeless products remains rooted in the company’s design DNA. When they approached us, Robert Welch were looking to further their growth and development by integrating their website with Khaos Control. They needed to eliminate the manual entry and checking of orders, as well as lowering their overall response times.
Peak turnaround for eCommerce orders has traditionally been to have goods picked, packed and despatched within five days of a customer placing their order on the website. With the power of Khaos Control, in the run-up to Christmas 2015 this was halved and, on a number of occasions, Robert Welch Designs was able to despatch goods on the same day that an order was placed on the website.
Integrating their website with Khaos Control has meant the Robert Welch team now have total confidence with their stock numbers and inventory levels. Customer service, purchasing and replenishment decisions can be made quickly thanks to accurate data being fed directly into the system.
“We implemented Khaos Control in 2007, and it has successfully supported Robert Welch’s growth over the last 13 years. The system offers a wide spectrum of off the shelf functionality, and it can be developed to accommodate any bespoke requirement. It can be easily integrated with a number of 3rd party platforms (Shopify, Amazon, eBay etc). Furthermore, I thoroughly enjoy working alongside the Khaos Control team and have always found them to be willing and able to assist me as and when the need arises.”
Ed Smith from Robert Welch
In addition to enabling them to make a paradigm shift operationally, the integration has also led to great feedback from their customers. Robert Welch Designs are Google Certified and now have a rating of 4.9 out of 5, with their latest reviews telling their own story. Being able to pick, pack and despatch orders more than 2.5 times (and in some cases 4 times) as quickly as before, has led to great feedback that has driven their Google Certification rating.
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