For over ten years, Big Game Hunters have been leading the way in outdoor toy retail, with a passion for hunting down the biggest and best outdoor games customers. Big Game Hunters consisted of two shops, 12 ecommerce websites and a large drop ship mail order catalogue business.
The direction of the business changed dramatically over the years, and Big Game Hunters eventually became an entirely eCommerce-based business, selling on multiple platforms such as Amazon, eBay and Tesco. With such a huge change, came the need for a system that could handle the specific requirements of the business.
After implementing Khaos Control to control their new way of working, orders increased, as did the success of the business. Big Game Hunters went from being able to process little over 100 orders a day, to 900 in just one morning with the help of our Sales Invoice Manager. With just a few clicks of the system, the BGH team can see which orders have processed and how far along the team is into the pick, pack and despatch stage.
“We have been using Khaos Control for 10 years now. One of the things that I have always loved about Khaos is that as we grew and developed new needs, the software was changing too. Khaos were able to use the experience of their customers to constantly update and adapt the software. So, as technology changed, user needs changed, and we got bigger, it was always able to grow with us. When we first started, our maximum number of orders that we could process was a little over 100, with two people working the whole day.
Over the last summer, we hit a record of just under 900 orders in one morning – and Khaos Control has certainly played a big part in that success. However, we feel that we have just only scratched the surface of what is possible with Khaos Control and we look forward to even more new features and future developments.”
John Cardy, Managing Director
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